Shipping & Returns

Packed with Care, Delivered with Love ❤️

At ELG, every order is thoughtfully packaged with care because we want your experience to be as wonderful as the memories our products help you create.

Shipping

We currently ship within the United States only. Shipping charges are calculated at checkout, and tracking information will be provided once your order has shipped.

Returns & Damaged Items

Your satisfaction matters to us! We take great care in preparing every order and hope your purchase arrives in perfect condition.

If your product arrives damaged, please email info@elginconline.store within 7 days of delivery, including your order number and clear photographs showing the damage.

Once we receive and review your request, we'll be happy to assist with an appropriate resolution, such as a replacement or refund.

Because of the nature of our products, we do not accept returns or exchanges for reasons other than damage upon delivery, except where required by applicable law.

We appreciate your understanding and thank you for supporting ELG. We're delighted to be part of the meaningful moments and beautiful memories you create with those you love! ❤️